Our Services

From free initial case evaluation through investigation, tracing, and recovery coordination, we provide end-to-end fund recovery solutions tailored to your specific situation.

What is Fund Recovery?

Fund recovery is the specialized process of tracing, locating, and recovering assets that have been stolen through online scams and fraud. It encompasses a broad range of investigative and legal coordination techniques, including advanced digital forensics, blockchain analysis, financial institution liaison, cross-border regulatory engagement, and strategic negotiation with payment processors and exchanges. At Global Claims Experts, we deploy these tools in concert to pursue every viable avenue for retrieving funds that victims often believe are permanently lost. Our work begins the moment you reach out to us and continues until every reasonable recovery path has been exhausted.

The fund recovery process is inherently complex because modern scams operate across multiple platforms, payment methods, and international jurisdictions simultaneously. A single fraud scheme may route stolen money through domestic bank transfers, cryptocurrency wallets, offshore shell companies, and digital payment platforms before the victim even realizes what has happened. Our team is trained to unravel these layered transactions, reconstruct the flow of funds, and identify chokepoints where assets can be frozen or seized. We combine cutting-edge technology with decades of collective experience in financial investigation to give our clients the strongest possible chance of recovering what was taken from them.

Important to Know

Fund recovery is not magic, and success cannot be guaranteed. Each case is unique and depends on factors including:

  • How quickly the scam was reported after the funds were transferred
  • The type of payment method used (bank wire, cryptocurrency, credit card, etc.)
  • The jurisdiction or jurisdictions where funds were transferred
  • The cooperation of financial institutions, exchanges, and intermediaries
  • The availability and completeness of transaction records and evidence
  • Whether the scammer has already moved or converted the funds into other assets
  • The regulatory environment and legal framework of the countries involved
  • The total amount lost and whether the case meets minimum thresholds for institutional action

We provide honest assessments based on the specific circumstances of your case.

It is essential that victims approach the recovery process with realistic expectations. While we have a strong track record of successful recoveries, no firm can ethically guarantee a specific outcome. Some cases resolve quickly when funds are intercepted before they leave a financial institution, while others require months of painstaking investigation across multiple countries. We commit to full transparency at every stage: if our initial assessment reveals that recovery is unlikely, we will tell you so rather than take on a case under false pretenses. Our reputation is built on honesty, and we believe that setting clear expectations from the start is the foundation of a trustworthy client relationship.

Who Qualifies for Recovery Services?

Cryptocurrency Fraud Victims

If you lost funds through fake exchanges, rug pulls, romance scams involving crypto, or fraudulent investment platforms, we can help trace your assets across blockchain networks. Our blockchain forensics team specializes in following funds through complex wallet chains, decentralized exchanges, and mixing services. Whether you sent Bitcoin, Ethereum, USDT, or any other cryptocurrency, we have the tools and expertise to investigate the trail.

Investment Scam Victims

If you were defrauded by fake forex brokers, binary options scams, signal group schemes, or Ponzi schemes, our team understands the financial structures these fraudsters use. We analyze trading platform data, broker registration records, and transaction histories to build a comprehensive picture of where your money went. Our investigators work closely with financial regulators in multiple countries to pursue recovery through regulatory channels when possible.

Romance Scam Victims

If you were manipulated into sending money through emotional exploitation, often involving cryptocurrency or wire transfers, we approach your case with both professionalism and sensitivity. Romance scams frequently involve sophisticated social engineering over weeks or months, resulting in substantial financial losses across multiple transactions. We trace each payment individually and coordinate with the relevant institutions to maximize recovery potential.

Business Email Compromise

If your company lost funds through invoice fraud, CEO fraud, or other business email compromise schemes, time is critical and our rapid response team can act immediately. BEC scams often involve large single transfers to accounts that are quickly emptied, making speed the most important factor in recovery. We coordinate directly with your bank's fraud department, receiving banks, and law enforcement to intercept funds before they disappear.

E-commerce Fraud Victims

If you lost money through fake online stores, payment fraud, or marketplace scams, we can help trace your funds back through the payment chain. E-commerce fraud has exploded in recent years, with sophisticated fake websites that mimic legitimate retailers and process real credit card transactions. We work with payment processors, merchant account providers, and card networks to pursue chargebacks and direct recovery.

Other Online Fraud

If you experienced various forms of digital fraud including phishing, identity theft, tech support scams, or social media fraud, our team has seen it all. These scams often involve unauthorized access to bank accounts, fraudulent purchases, or payments made under false pretenses. We tailor our investigation approach to the specific type of fraud you experienced and pursue recovery through the most effective channels available.

Task & Employment Scam Victims

If you were lured into a fake job or task-based earning scheme that required upfront payments, deposits, or fees, you may qualify for our recovery services. These scams often promise high earnings for simple online tasks but require escalating payments to unlock earnings or complete withdrawal requirements. We trace the payment flows behind these operations and work with financial institutions to recover deposited funds.

NFT & Web3 Fraud Victims

If you lost funds through fraudulent NFT projects, fake minting events, compromised smart contracts, or Web3 platform exploits, our digital asset team can investigate. The decentralized nature of Web3 creates unique challenges, but it also means every transaction is permanently recorded on-chain and can be traced. We use specialized tools to analyze smart contract interactions, identify connected wallets, and pursue recovery through exchanges where stolen assets are eventually cashed out.

What We Provide

Free Initial Case Evaluation

We review your case details, assess the likelihood of recovery, and provide an honest evaluation of your options with absolutely no obligation or cost. During this evaluation, our intake specialists gather key information about the scam, the payment methods involved, the timeline of events, and any evidence you have already collected. Based on this preliminary analysis, we provide you with a clear assessment of whether your case is viable for recovery and what the process would look like moving forward.

Digital Forensics Investigation

Our team analyzes transaction records, blockchain data, communication logs, and digital evidence to trace the movement of your funds across platforms and institutions. We employ industry-standard forensic tools to examine emails, websites, applications, and digital communications associated with the fraud. Every piece of digital evidence is catalogued, verified, and preserved in a manner that maintains its integrity for potential use in legal proceedings or regulatory complaints.

Blockchain Tracing

For cryptocurrency scams, we use advanced blockchain forensics to follow funds through wallets, exchanges, mixers, tumblers, and cross-chain bridges. Our analysts leverage proprietary and commercial blockchain intelligence platforms to map the full transaction graph, identify exchange deposit addresses, and flag wallets associated with known scam operations. When funds reach a centralized exchange, we work to have the assets frozen and begin the recovery process through the exchange's compliance department.

Financial Institution Coordination

We work directly with banks, payment processors, and cryptocurrency exchanges to freeze, trace, and recover stolen assets on your behalf. Our team maintains established relationships with compliance departments at major financial institutions worldwide, enabling faster response times and more effective communication. We prepare and submit the detailed documentation these institutions require to take action, including transaction evidence, fraud reports, and formal recovery requests.

Legal Documentation Support

We prepare detailed investigative reports, affidavits, and evidence packages that can be used in legal proceedings, regulatory complaints, or law enforcement referrals. Our documentation meets the evidentiary standards required by courts, financial regulators, and law enforcement agencies in multiple jurisdictions. Whether your case requires a civil lawsuit, a criminal complaint, or a regulatory filing, we provide the forensic evidence and expert analysis needed to support your claim.

International Case Management

We handle cases involving multiple countries and jurisdictions, coordinating with international financial entities, regulatory bodies, and legal professionals across borders. Our experience spans over 45 countries, and we understand the unique legal frameworks, banking regulations, and procedural requirements that govern fund recovery in each jurisdiction. We manage the entire cross-border process so you do not have to navigate unfamiliar international systems on your own.

Ongoing Client Communication

You receive regular updates throughout the recovery process, clear explanations of each step, and responsive support whenever you have questions or concerns. We understand that the uncertainty of the recovery process can be stressful, so we proactively communicate progress milestones, setbacks, and next steps without waiting for you to ask. Your dedicated case manager is available via phone, email, and secure messaging to ensure you are never left in the dark.

Post-Recovery Support

Once funds are recovered, we provide comprehensive guidance on securing your accounts, strengthening your digital security posture, and preventing future scams. We help you implement best practices for password management, two-factor authentication, and safe online transaction habits. Our support continues after recovery to ensure you feel confident and protected as you rebuild your financial security.

Cryptocurrency Exchange Liaison

We serve as a direct intermediary between you and major cryptocurrency exchanges worldwide, handling all communications, compliance requests, and account freeze procedures. Our team maintains active working relationships with the compliance and legal departments at dozens of exchanges, including Binance, Coinbase, Kraken, OKX, and many others. We understand the specific documentation, formats, and escalation paths each exchange requires, dramatically accelerating the process of freezing and recovering stolen digital assets.

Scam Network Identification

Beyond tracing your individual funds, we investigate the broader scam operation to identify connected wallets, associated entities, and the network infrastructure behind the fraud. This intelligence not only strengthens your individual case but also contributes to broader enforcement actions that can benefit multiple victims. We share relevant findings with law enforcement agencies and industry databases to help shut down active scam operations and prevent future victims.

Victim Advocacy & Emotional Support

We recognize that financial fraud is not just a monetary loss but an emotionally devastating experience that can affect every aspect of your life. Our team approaches every case with empathy and respect, ensuring you are treated with dignity throughout the process. We can connect you with professional counseling resources, victim support networks, and community groups where you can find solidarity and healing alongside the practical work of fund recovery.

How We Work

A Systematic Approach to Every Case

Every successful recovery begins with a disciplined, methodical approach. Our team follows a proven framework that combines rigorous investigative procedures with adaptive strategies tailored to the unique characteristics of each case. We do not rely on shortcuts or guesswork. Instead, we apply structured analytical techniques, cross-reference multiple data sources, and maintain meticulous documentation at every stage to ensure that no detail is overlooked and every viable recovery path is explored.

Evidence Collection & Preservation

We systematically gather and preserve all available evidence from the moment you engage our services, including transaction records, communications, screenshots, and platform data. Our forensic preservation methods ensure that every piece of evidence maintains its integrity and chain of custody, meeting the standards required by courts, regulators, and financial institutions. Early and thorough evidence collection is often the single most important factor in a successful recovery outcome.

Digital Forensics & Blockchain Analysis

Our technical analysts use advanced forensic tools and blockchain intelligence platforms to reconstruct the complete path of stolen funds across traditional and digital financial systems. We analyze transaction patterns, wallet clustering, exchange flows, and on-chain metadata to build a detailed map of where your money went and where it currently resides. This technical foundation provides the evidence base that drives all subsequent recovery actions and institutional negotiations.

Institutional Coordination & Negotiation

Armed with forensic evidence, we engage directly with banks, exchanges, payment processors, and regulatory bodies to initiate freezes, file complaints, and negotiate the return of funds. Our team maintains established relationships with compliance departments at institutions worldwide, enabling faster response times and more productive communication. We understand the specific procedures, documentation requirements, and escalation paths at each institution, which allows us to navigate bureaucratic processes efficiently on your behalf.

Legal Documentation & Compliance

We prepare comprehensive legal documentation packages, including investigative reports, affidavits, regulatory filings, and evidence summaries that meet jurisdiction-specific requirements. Our documentation is designed to support civil litigation, criminal referrals, regulatory complaints, and institutional recovery requests across multiple legal systems. We work alongside your legal counsel or can recommend experienced attorneys in relevant jurisdictions to ensure every recovery action is conducted within the appropriate legal framework.

Domestic & International Cases

Domestic Cases

For fraud occurring within a single country, we coordinate with local financial institutions, law enforcement, and regulatory bodies to trace and recover funds as quickly as possible. Domestic cases often benefit from faster institutional response times, clearer legal frameworks, and more straightforward communication channels between all parties involved. We leverage our knowledge of local banking regulations, consumer protection laws, and fraud reporting procedures to pursue every available recovery mechanism.

International Cases

Online scams frequently cross borders, routing funds through multiple countries to obscure the trail and complicate recovery efforts. We have experience working across 45+ countries, navigating different legal systems, currencies, banking regulations, and cultural norms to recover funds globally. Our international network includes financial investigators, legal professionals, and regulatory contacts in key jurisdictions, enabling us to pursue cross-border recovery actions that would be impossible for an individual victim to coordinate alone.

Cross-Border Coordination

Many modern scams operate across three, four, or even more countries simultaneously, with victims in one jurisdiction, scam operators in another, and funds routed through intermediary countries. We specialize in managing these multi-jurisdictional cases, coordinating parallel actions across different legal systems and financial institutions to maximize recovery potential. Our team handles the complexities of international evidence sharing, mutual legal assistance requests, and multi-currency fund tracing so that geographical barriers do not prevent you from recovering what was stolen.

Timeline Expectations

Recovery timelines vary significantly based on case complexity, the cooperation of financial institutions, and the jurisdictions involved:

Initial Assessment

1-3 days for case evaluation and feasibility determination

Investigation Phase

2-6 weeks for fund tracing and evidence gathering

Recovery Action

4-12 weeks for coordination with financial institutions and recovery execution

Complex Cases

3-6 months for cases involving multiple jurisdictions or intricate fraud schemes

Post-Recovery Support

1-2 weeks for fund disbursement, account security review, and ongoing protection guidance after successful recovery

Timelines are estimates only. Some cases resolve faster, while others may take longer depending on the cooperation of involved parties and the complexity of the fraud scheme.

Comprehensive Tracing

We Trace Funds Across All Payment Methods

Bank Wire Transfers

We trace domestic and international wire transfers through the SWIFT network, correspondent banking chains, and receiving institutions. Our team works directly with sending and receiving banks to initiate recall requests, file fraud reports, and coordinate asset freezes before funds can be withdrawn.

Credit/Debit Cards

We pursue recovery through chargeback processes, card network dispute mechanisms, and direct engagement with merchant acquirers and payment processors. Our specialists understand the specific timelines, evidence requirements, and escalation procedures for Visa, Mastercard, American Express, and other card networks.

Cryptocurrency (BTC, ETH, USDT)

We use advanced blockchain forensics to follow cryptocurrency transactions across wallets, exchanges, DeFi protocols, bridges, and mixing services. When stolen crypto reaches a centralized exchange, we coordinate with the exchange's compliance team to freeze the assets and begin the recovery process.

PayPal & Digital Wallets

We navigate the dispute and claims processes for PayPal, Venmo, Apple Pay, Google Pay, and other digital wallet platforms. Our team prepares the documentation and evidence packages required by each platform's resolution center to maximize the likelihood of a successful claim.

Western Union & MoneyGram

We work with money transfer operators to intercept pending transfers, file fraud complaints, and pursue recovery through their internal investigation processes. Time is especially critical with these services, as funds are often collected within hours, making rapid action essential for successful interception.

Gift Cards & Prepaid Cards

We coordinate with gift card issuers and prepaid card providers to trace redemptions, freeze remaining balances, and pursue recovery of unredeemed funds. Although gift card scams are among the most difficult to reverse, we have established processes with major retailers and card issuers that can yield results when acted upon quickly.

Mobile Payment Apps

We investigate and pursue recovery through mobile payment platforms like Zelle, Cash App, Revolut, and Wise, each of which has distinct dispute and fraud reporting mechanisms. Our team is experienced in navigating these platforms' often complex support structures and escalation paths to file effective fraud claims on your behalf.

Checks & Money Orders

We trace funds sent via personal checks, cashier's checks, and money orders through the banking system and postal services. Our team coordinates with issuing banks and postal inspectors to investigate fraudulent check schemes, pursue stop-payment orders, and recover funds where possible.

One-on-One Case Management

Every client is assigned a dedicated case manager who guides you through the entire recovery process. Your case manager:

  • Serves as your single point of contact throughout the entire recovery process
  • Explains each step in clear, understandable terms without jargon or technical complexity
  • Provides regular progress updates on a schedule that works for you
  • Answers your questions promptly via phone, email, or secure messaging
  • Coordinates between technical investigation teams and you
  • Offers emotional support and understanding during a difficult and stressful time
  • Manages all communications with financial institutions and exchanges on your behalf
  • Prepares and reviews all documentation before submission to ensure accuracy and completeness
  • Escalates issues internally when cases require additional expertise or resources
  • Provides post-recovery guidance on security best practices and fraud prevention

Start Your Recovery Journey

Get a free, confidential case evaluation and learn about your recovery options.

Get Free Case Evaluation

No guaranteed outcomes. Each case is assessed individually.