Our Recovery Process

Do not let incomplete documentation prevent you from reaching out. Many clients come to us with limited records, and our investigators are experienced at building comprehensive case files from partial information. A single transaction ID, wallet address, or email from a scammer can be enough to begin an investigation. During the evidence analysis phase, we guide you through identifying and gathering additional documentation you may not have realized you had, such as email confirmations from banks, browser history records, or app notification logs. Our forensic tools can also uncover information that supplements what you provide, including blockchain transaction histories, domain registration records, and publicly available data about known scam operations. The key is to start the conversation. We will honestly tell you whether the evidence available is sufficient to pursue recovery.

Yes, we can still help in many cases where significant time has passed. While early action always improves the odds, recovery is not limited to recent scams. Blockchain transactions are recorded permanently and can be traced regardless of when they occurred. Bank and exchange records are typically retained for several years. Many of our successful recoveries have involved cases that were weeks or months old when clients first contacted us. The feasibility depends on the specific circumstances: where the funds went, whether they have been converted or cashed out, and whether the relevant institutions still have actionable records. During the free case evaluation, we assess these factors honestly and tell you whether your case has viable recovery potential despite the time elapsed. We have recovered funds in cases that were over a year old, so we encourage you to contact us regardless of timing.

We cooperate with law enforcement when it benefits our clients' recovery efforts, but we are not a law enforcement agency ourselves. Our primary focus is recovering your funds, not criminal prosecution. When appropriate, we share relevant findings with agencies such as the FBI, Europol, INTERPOL, and national cybercrime units, particularly when our investigation uncovers information about active scam networks that could help protect other victims. Our detailed forensic reports are often valuable to law enforcement investigations, as we perform the kind of granular financial tracing that many agencies lack the resources to conduct for individual cases. If you have already filed a police report, that documentation can support our recovery efforts. If you haven't, we can advise you on the most effective reporting channels for your jurisdiction. Importantly, our work complements but does not replace law enforcement action, and we never interfere with active criminal investigations.

We are committed to honesty at every stage, and that includes being straightforward when recovery is not achievable. If during our investigation we determine that the funds cannot be recovered, whether due to the nature of the payment method, the actions taken by the scammers, or the lack of institutional cooperation, we inform you promptly and explain exactly why. We do not continue work on a case when we believe further effort will not produce results. In such situations, we provide you with a comprehensive case report documenting everything we found during the investigation. This report can be valuable for insurance claims, tax loss documentation, or future law enforcement proceedings if circumstances change. We also provide guidance on protecting yourself from secondary scams, particularly fake recovery scams that specifically target people who have already been victimized, and we advise on steps to strengthen your financial security going forward.